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Shipping policy
Shipping Information
All orders are shipped from the United Kingdom using tracked delivery services to ensure your artwork arrives safely. Each print is made to order and dispatched within 3-5 business days. You’ll receive a tracking link as soon as your order is on its way.
Delivery Times
United Kingdom
£4.99 — Royal Mail Tracked 48
Estimated delivery: 2–4 business days
Europe
£7.99 — Tracked International Delivery
Estimated delivery: 5–10 business days
International (USA, Canada, Australia & others)
£10.99 — Tracked International Delivery
Estimated delivery: 7–14 business days
Delivery times may vary slightly depending on location and customs processing.
Packaging
Each print is packaged with care using protective materials to ensure it arrives in perfect condition.
If your order hasn’t arrived yet
If your delivery feels delayed, please:
• Check your tracking link for updates
• Make sure the delivery address on your order is correct
• Look out for any attempted-delivery cards
If you still can’t locate your parcel, email me at byvanessaflorence@gmail.com with your order number and I’ll look into it right away.
Changing your shipping address
Shipping addresses can be updated within 48 hours of placing your order, as long as the order hasn’t been dispatched. Please email me as soon as possible if you need to make a change.
Incorrect or incomplete addresses
If a delivery cannot be completed due to an incorrect or incomplete address, I can resend the order once a corrected address is provided.
A new shipping fee will apply.
Customs & Duties
International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer.